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Using PINs overseas
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Using PINs overseas

Now you might need a Personal Identification Number (PIN) in addition to a signature when using credit cards overseas.

If you are travelling overseas, we strongly recommend that you have a PIN on your credit card. Many countries have now changed to security chip technology that requires a PIN instead of a signature to authorise transactions. Some countries only use either PIN or signatures whilst others offer a choice of signature or PIN. To avoid any inconvenience, it’s best to cover all your bases and arrange for a PIN, otherwise, some merchants may not accept your credit card as payment.

As ANZ was the first bank to introduce security chip technology in Australia, your credit card may already have a chip. If you do not have a PIN or have forgotten it all you need to do is call 13 22 73 and we'll arrange one for you.

 

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Important Contacts

  • ANZ Lost and Stolen Emergency Services
    +61 3 9683 7043
    (reverse charges via international operator)
  • ANZ Customer Service
    13 22 73
  • ANZ Internet and Phone Banking
    13 33 50 or
    +61 3 9683 8833
  • ANZ Mobile Phone Banking
    1300 ANZ MOBI
    (1300 269 6624)
  • BPAY®
    13 22 73
  • CardPay Direct
    13 22 73
  • Secure Sentinel
    1300 131 026
  • ANZ Travel Card Customer Service
    1800 094 003 within Australia or +61 3 9683 7777 from overseas or email: travelcard@anz.com

Dont forget to call us before you go

Telephone ANZ Customer Service on 13 22 73 when you have confirmed your travel itinerary.

Another top tip:

Be aware that fees and charges apply when making cash advances at ATMs overseas.
Find out more.